Red-team question generation
Ambiguous, angry, multilingual, inducement, screenshot-described, and policy-conflict prompts tailored to your industry.
AI Customer Service Policy Hallucination Simulator
Test whether your support AI stays inside policy boundaries.
Upload policy pages, pick an industry, and preview the red-team questions, hallucination classes, and repair work your team needs before launch.
Refunds
Cancellations
Warranty
Privacy
Medical and financial escalation
Launch gate
Give support, QA, and legal one evidence pack.
SupportPolicy Sim turns policy documents into boundary tests, classifies unsafe answers, and shows the repair path before customers see the bot.
Hallucination taxonomy
Unsupported commitments, wrong amounts, unauthorized operations, privacy mistakes, and legal-risk overreach.
Repair guidance
Knowledge-base gaps, safer answer templates, escalation rules, and monthly regression priorities.
Evidence reports
Every failed answer comes with a reason reviewers can use.
The report organizes risk by policy area, severity, source coverage, and remediation owner. Support leaders can see what failed, legal can see what was escalated, and QA can rerun the same cases after policy changes.
1. Upload policy
2. Generate edge cases
3. Score bot replies
4. Export launch gate
Monthly regression
Policy changes should trigger bot tests, not guesswork.
When refund windows, privacy flows, warranty terms, or cancellation language change, rerun the baseline and compare the hallucination rate before release.
BaselineSave approved edge cases and expected escalation outcomes.
DiffDetect policy edits and generate new questions for changed areas.
GateBlock release when high-risk violations return.
Pricing
Team annual is selected by default.
Annual billing is 50% less than paying month to month. The Team plan covers the normal launch-gate workflow for support, QA, and legal reviewers.
Starter
One support bot
$39.50/ mo
Billed annually as $474. 50% annual savings.
300 policy tests
- One bot workspace
- Refund and cancellation boundary tests
- Hallucination class summary
- Evidence report export
Team
Support, QA, and legal review
$124.50/ mo
Billed annually as $1494. 50% annual savings.
10 bots plus monthly regression
- Everything in Starter
- 200 red-team questions per run
- Warranty, privacy, medical, and financial edge cases
- Legal sign-off evidence pack
- Monthly policy regression
Ops
Multi-brand support operations
$349.50/ mo
Billed annually as $4194. 50% annual savings.
50 bots and API access
- Everything in Team
- API and queue job access
- Custom policy taxonomies
- Priority support
- Portfolio-level compliance reporting
Policy testing guides
Practical playbooks for support AI risk.
AI customer service policy testingRun AI customer service policy testing that checks refund, cancellation, warranty, privacy, and sensitive-topic boundaries before support bots go live.AI support hallucination simulatorSimulate AI support hallucinations with red-team customer prompts and classify unsupported promises, wrong amounts, unauthorized actions, and legal risk.refund policy chatbot testingTest whether a support chatbot applies refund policy windows, amounts, exceptions, store credit, cancellations, and escalation rules correctly.customer service AI QABuild customer service AI QA around policy coverage, hallucination classification, escalation behavior, and launch-gate evidence.AI helpdesk compliance testRun an AI helpdesk compliance test for support policy boundaries, privacy escalation, regulated-topic handling, and release evidence.support bot regressionUse support bot regression to rerun policy boundary tests after refund, cancellation, privacy, warranty, or escalation rules change.AI customer support riskIdentify AI customer support risk in refunds, cancellations, privacy, regulated advice, unauthorized account actions, and policy hallucinations.Zendesk AI policy testPrepare a Zendesk AI policy test that checks macros, help-center articles, escalation rules, refund policy, and hallucination risk.